Assurance Cottages, Heron Hill, Belvedere, Kent, DA17 5ES  (Show me directions) Show Map

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Profile

How I work
• With integrity, open communication and transparency. Values which drive relationship building by working closely with you; understanding your needs, your people, the business culture and expected outcomes.

What I do
• Bring innovation with appropriate level of change with system and controls. Lead or work with workstream leads or teams of people to drive the objectives; new or existing projects, identify and implement quick wins, feedback accordingly to all levels of management and provide governance controls. Work from within by Leading by example and challenge appropriately, address and drive accordingly the business goals but equally get into the what, the why and the where change is/maybe required and look for alternative remedies. My goal is the one you set but I drive the detail to get to the bigger picture and by getting my hands dirty often provides that unique perspective which is the primary to achieve the desired outcome.

What you get
• An experienced individual with many years of varied life/work skill experiences, working with different departments, compliance, system and controls, managing different size contact centres and teams, utilizing governance, quality and controls whilst working closely with juniors, seniors, internal and external auditors like an S166 activity and providing the appropriate feedback through to line management
• Knowledge, life skills, bespoke experience which all contribute to a change management skillset within the post FCA conduct risk environment. Don't forget, whilst its great to be compliant, where do you draw that line between being competitive, commercially viable and the customer journey especially as the output needs to be all of them

About change and why me
I have seen much change during my working career, legislation and conduct risk, growth, governance, compliance, expansion, recession and cost controls. I have experienced 1st hand such change, even driven outputs of those journeys and I understand very well the consequences such activities can have on the business, its work force and individuals. Discretion and empathy are often the by-product of enforcement that comes with change. Having experiences with such journeys and managing the expectations is a life skill equally qualified by those whom have executed and embraced the change.

The ability to drive comes from always looking forward and seeking alternatives to promote and develop, to remedy, improve and not be afraid to challenge but instead to address underlying issues through ownership and accountability.

Moughton Business Solutions can help you in various ways. Ways such as project management, strategy, policy, governance, recoveries, customer end to end journey, quality controls, compliance, debt sale, debt outsourcing and much more. Help that has been gained from years of experience working in the thick of it. Knowledge and life skills grown from change management in a challenging regulatory environment and working with different people, different departments and various levels of management with honest and open communication.