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About Us

Our approach is based on the understanding that we can only be successful if our clients’ staff are successful. We operate under this principle right from first contact with new clients.

All commissions are designed, after detailed discussions, to meet the specific needs of each client.

Our website provides a brief overview of some of the courses we run. As you will see, these include business and management skills programmes, and personal and professional development programmes as well as courses on customer care

Personal Development

Communication Skills
This programme provides participants with the opportunity to review their approach to the way they communicate at work. It covers such areas as increasing the impact of their communication, the importance of listening and an awareness of non-verbal communication. Skill practices will be used to develop participants' expertise in this area.

Effective Appraisal Interviews - For Appraisees
A programme aimed at maximising the effectiveness of an appraisal by providing appraisees with the confidence to participate fully in their appraisal discussions with their manager. The areas covered range from planning and preparation for their appraisal to considering their training and development needs.

Listening Skills
Of all the skills needed in effective communication, listening is perhaps the most underestimated. This workshop attempts to redress that balance by developing participants' listening skills through a series of techniques, exercises and role-plays.

Business Skills

Chairing And Running Meetings
An ideal course for those who use meetings regularly as a means of sharing viewpoints, influencing outcomes and taking action and who wish to explore techniques to make effective use of the time devoted to these meetings. The course is divided into two elements, the first consisting of a series of tutorials and exercises, the second involving chairing a meeting on a work-related subject.

Report Writing
A workshop covering all aspects of report writing. Delegates will be given a systematic method of arranging material to meet the reader's needs and the writer's objectives.

Successful Presentations
The aim of this programme is to show members the techniques of effective speaking, how to arrange their presentation material into a form that is logical and is suited to the needs of their audience. Participants will be given a DVD containing a copy of their presentations.

Management Skills

Developing Managerial Skills
A course designed for those moving into a management position. It will give the participants an opportunity to develop their skills in leadership planning, delegation, problem solving and decision making. Those attending will take part in exercises and role-plays to hone their skills.

Effective Appraisal Interviews - For Appraisers
A programme aimed at those managers whose role includes the vital task of staff appraisal. The workshop covers the process from planning and preparation through to setting objectives. It also provides the participants with the opportunity to review and develop their skills of appraisal by participating in role-play.

Team Building
These workshops are designed to meet the needs of the team and to continue the process of building cohesiveness to achieve the team's objectives. The workshop usually includes a review off the work of the team, a recognition of achievement, identification of strengths and opportunities and an understanding of the role individuals take in the team. The final session will cover planning for the future development of the team. The aim is to have fun while learning essential teamworking lessons.

Team Briefing
Team briefing continues to be an important process in providing a two-way communication channel with all staff. Participants will be introduced to the elements of team briefing and be able to practice their skills by delivering a ten minute team brief.

Teamworking
This workshop is designed for those members of staff who work in teams. It will provide participants with information on the processes involved in forming teams, working within and managing teams to make sure that objectives are achieved.

Professional Development

Counselling Skills
This highly participative workshop will provide participants with the opportunity to learn and practice counselling skills in a wide range of work-based situations. The workshop will cover the process from planning and preparation of a counselling discussion through to reviews and will encourage those attending to develop their own counselling style.

Recruitment And Selection
Participants will have the opportunity to develop their skills in recruiting new members of staff through the effective use of the organisation's recruitment and selection procedures and further develop their expertise by taking part in role-play interviews. Participants will complete exercises covering the preparation of job descriptions and person specifications, carrying out shortlisting of applicants, preparation for interviews, writing up reports and the selection of the most suitable candidate.

Train The Trainers
The objective of this programme is to provide participants with the necessary information, analytical techniques and communication skills to carry out effective training.

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